Our History
Since Shenzhen Modmist technology Co., Ltd. was established in 2014, our company has made the e-cigarette industry our singular focus, dedicating ourselves to delivering top-tier products and services worldwide. What sets us apart is our relentless pursuit of innovation and our unwavering commitment to quality control. We've grown into a leading manufacturer and supplier, not by accident, but by pushing the boundaries of what's expected.
Our management and R&D teams bring years of deep industry experience, which translates into an unmatched level of expertise. We don't just follow trends; we create them. The loyalty of our professional and enthusiastic sales team speaks volumes-18 members have been with us for years, a testament to our company's strength and culture.
As our reach continues to expand globally-spanning Europe, Southeast Asia, South America, and the Middle East-we remain rooted in our core values: "quality first, customer priority." Our personalized OEM/ODM services aren't just services-they're partnerships built on trust and results.
At Modmist, every sales team member undergoes rigorous training to ensure they not only meet but exceed client expectations. This is a team that listens, advises, and delivers with precision-because anything less simply isn't good enough.
Shenzhen Modmist Technology Co.,Ltd
Our factory features high-standard production facilities equipped with advanced testing and precision packaging equipment. To maintain a modern production environment, we continuously introduce cutting-edge automation technology to ensure the stability of product quality.
Our testing equipment includes high-precision electronic testers, gas analyzers, and quality control systems, which ensure the smoke composition and safety of our e-cigarettes while monitoring every step of the production process. For packaging, we use automated packaging lines, sealing machines, and label printers to ensure the safe packaging and accurate labeling of our products.
Through these efficient devices, we continuously improve production efficiency and capacity, ensuring that every product meets international standards.
Product Application
Our products are widely used in various fields, including:
Personal Use
Suitable for everyday vape needs, including dry herb vaporizers, disposable vapes, prefilled pods, and refillable pods, catering to diverse individual preferences.
Commercial Use
Providing a range of vape products and accessories for stores, convenience shops, and online platforms, supporting bulk purchasing and distribution.
Medical and Health
Dry herb vaporizers can be used in medical applications for herbal treatments and alleviating certain health issues. Additionally, nicotine pouches are part of smoking cessation therapies, helping users reduce nicotine dependence during the quitting process.
Customization Services
Offering OEM/ODM customization services for brands and businesses, with personalized options in functionality, specifications, and printing to meet market demands.
We are dedicated to providing high-quality products to meet various customer needs and offering professional customization services for different application scenarios.
After-Sales Service Introduction
To ensure that you continue to enjoy a worry-free experience after your purchase, we offer comprehensive after-sales services to address any issues promptly and provide ongoing support.
Quality Assurance and Warranty Service
All our vaping products undergo rigorous quality inspections to meet the highest standards. We offer a quality guarantee and free repair or replacement service during the warranty period. If you encounter any quality issues with your product, please contact us, and we will arrange a solution promptly.
Return and Exchange Service
We understand that sometimes products may not meet your expectations. For eligible unused products, you can request a return or exchange within a specified time after receiving the goods. Our return and exchange process is simple and fast, ensuring that you get a satisfactory resolution as quickly as possible.
Technical Support
If you encounter any technical issues or need further operational guidance while using the product, our technical support team is always available to assist you. Whether it's device setup, troubleshooting, or parts replacement, we provide detailed instructions to ensure you can use the product smoothly.
Customer Service Center
Our customer service center is open 24/7, allowing you to reach us via phone, email, or online chat. Whether you need to inquire about product usage, after-sales policies, or provide feedback, our customer service team will listen patiently and offer professional solutions.
Regular Maintenance and Updates
To extend the life of your device, we provide regular maintenance advice and usage tips. You can also visit our website or subscribe to our email updates to receive the latest product updates, usage tips, and special offers.
Spare Parts Supply
If you need to replace certain parts of your vaping device, we offer original parts for purchase, ensuring compatibility and performance. You can obtain relevant information and purchase channels through our website or by contacting our after-sales service team directly.
User Feedback and Improvement
We value every user's opinions and feedback. Your suggestions help us continuously improve our products and services, enhancing the overall user experience. If you have any comments on our products or services, please feel free to provide your feedback at any time.